Celebration Cakes, Wedding Cakes, Cupcakes, Cakesicles, Donuts, Geometric Cake Hearts

We are unable to guarantee custom cake availability for undefined or specific dates ahead of a procedurally complete (form submission based) design enquiry and secured booking. Our online shop system is a live, real-time environment where availability fluctuates constantly based on several intersecting factors, including:

• Live sales of our pre-designed collections via our online store at any given time.
• The volume of active custom enquiries currently in the consultation-to-invoice pipeline at any given time.
• The specific lead times, design, and structural requirements of each requested design.

Dates are not formally secured until our email consultation process is complete and payment is made on a corresponding invoice. Having space in our calendar at any given time does not guarantee that the lead time for a specific design request can be met, nor does it guarantee availability in the event of a time delay between enquiry, consultation, and invoicing. As our studio operates on a strictly limited production capacity, our custom cake capacity may also be superseded by our real-time online booking system for our pre-designed range at any point in time.

As we do not hold or 'switch off' calendar availability for general or unconfirmed enquiries, a date that appears tentatively available during an initial enquiry may reach total capacity through automated live sales before a custom consultation is finalised. Therefore, our overall advice is that pricing and availability depends on a number of factors such as the date, the lead time required for the design, size, structure, height, portion sizes, flavours, logistics, etc.

To ensure the best chance of availability compatibility for the consultation and booking process, a minimum lead time of at least 6 weeks is generally recommended for even less complex custom cake designs, pending existing calendar availability. For complex custom wedding cakes, a minimum lead time of 12 weeks is recommended, pending existing calendar availability.

If you would like additional features on the cake such as gold leaf, stencilling, deluxe blooms, acrylic cake toppers or any other other speciality décor, please provide as much information as possible and a web link to your insipration photo via your initial enquiry so we can quote you as accurately and swiftly as possible.

PICKUP HOURS
Thu-Sat – 10:00am-3:00pm

*Please note that order collections from our studio are scheduled strictly by appointment

DELIVERY HOURS
Thu-Sat – 11:00am-2:30pm

Our delivery fees vary and are charged according to product weight, time, distance travelled (km) and road tolls. Delivery rates may vary for transport of large tiered cakes and an accurate delivery cost will be provided to you with your quote. Base delivery zones and rates can be found here.

*Please note that alternative and after hours delivery times may be made available to accommodate weddings and other special events that require the transport and setup of tiered celebration cakes at specific times.

CUSTOM CAKES
When submitting your enquiry/order, you will be prompted to select your preferred pickup time and we will do our best to meet this request depending on scheduling. Unfortunately, we can't guarantee a preferred time slot for delivery. However, a suitable delivery time will be scheduled pending confirmation of your order, which will always coincide with your event date and time.

ONLINE CAKE SHOP
All website cake shop deliveries are carried out between 11am-2:30pm on your selected date. If you need your cake by a specific time, we recommend a pickup option or having your cake collected or delivered the day before your event. Any cakes delivered the day before must remain boxed and refrigerated until required for display the following day. Please note that any cakes decorated with FRESH FLOWERS or FRESH FRUIT must be collected or delivered on the day of your event to ensure the flowers and fruit remain in good condition.